If you have any questions or concerns about your website order please contact us.

SHIPPING OVERVIEW

MARTIALVIVOT.COM OFFERS SHIPPING WITHIN THE U.S., CANADA AND INTERNATIONALLY, USING UPS AND USPS.

SHIPPING RATES – DOMESTIC

SHIPPING RATES – INTERNATIONAL

CUSTOMERS ARE RESPONSIBLE FOR ALL CANADIAN IMPORT DUTIES, TAXES AND BROKERAGE FEES. THESE FEES MAY BE CHARGED TO YOU WHEN YOUR PACKAGE REACHES THE CANADIAN BORDER AND ARE NOT INCLUDED IN OUR SHIPPING CHARGES.

INTERNATIONAL SHIPPING

INTERNATIONAL SHIPPING METHODS MAY VARY AND MAY NOT BE AVAILABLE FOR ALL PRODUCTS OR ALL COUNTRIES. ALL INTERNATIONAL ORDERS ARE SUBJECT TO LOCAL FEES, TAXES, DUTIES AND CUSTOMS. MARTIAL VIVOT DOES NOT PAY THESE ADDITIONAL CHARGES. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR FULL DETAILS.

ORDER TRACKING

WHEN YOU PLACE AN ORDER WITH MARTIAL VIVOT, YOU WILL RECEIVE AN ORDER CONFIRMATION VIA EMAIL.

OUT-OF-STOCK ITEMS & BACK ORDERS

SHOULD AN ITEM ON YOUR ORDER BE OUT OF STOCK, WE WILL NOTIFY YOU VIA EMAIL THE EXPECTED IN-STOCK DATE. YOUR REMAINING ORDER WILL SHIP ON TIME AND THE OUT-OF-STOCK OR BACK ORDER ITEM WILL SHIP WHEN AVAILABLE.

RETURN POLICY

WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR MARTIAL VIVOT GROOMING LINE FOR HAIR. IF YOU ARE NOT SATISFIED FOR ANY REASON, WE WILL REPLACE, EXCHANGE, OR REFUND YOUR ORDER WITHIN 30 DAYS OF YOUR MARTIALVIVOT.COM PURCHASE. WE ARE UNABLE TO ACCEPT PRODUCTS AFTER THAT PERIOD. REPLACEMENTS, EXCHANGES, OR REFUNDS MUST BE ACCOMPANIED WITH AN ORIGINAL RECEIPT AND ORDER CONFIRMATION NUMBER. PRODUCTS RETURNED FOR REFUND WITHIN 30 DAYS OF PURCHASE WILL BE CREDITED IN THE SAME FORM AS THE ORIGINAL PAYMENT METHOD. ALL SHIPPING CHARGES ARE NON-REFUNDABLE.

RETURN/EXCHANGE INSTRUCTIONS

ALL RETURNS MUST INCLUDE THE ORIGINAL PACKING SLIP, YOUR CONTACT AND ADDRESS INFORMATION, AND THE PRODUCT YOU WISH TO RETURN. MARTIAL VIVOT IS NOT RESPONSIBLE FOR LOST OR UNDELIVERED RETURNS.

MARTIAL VIVOT

ATTN: RETURNS DEPARTMENT

1502 Gage Rd

Montebello, CA 90640

PROCESSING OF RETURNS TAKES APPROXIMATELY 14 BUSINESS DAYS FROM RECEIPT OF THE PRODUCT. IF YOU NEED ADDITIONAL INFORMATION REGARDING RETURNS PLEASE FEEL FREE TO CONTACT US.

REFUSAL OF DELIVERY

REFUSAL OF SHIPMENTS REQUIRES PRIOR APPROVAL BY CONTACTING OUR CUSTOMER SERVICE. ALL REFUSED DELIVERIES VOID FREE SHIPPING OFFERS. SHIPPING COSTS TO AND FROM OUR WAREHOUSE WILL BE DEDUCTED FROM YOUR ORDER CREDIT.

DAMAGED SHIPMENT

WHEN YOUR MARTIALVIVOT.COM ORDER ARRIVES, PLEASE CONFIRM THERE IS NO EXCESSIVE DAMAGE THAT MAY HAVE OCCURRED DURING SHIPMENT. IF DAMAGE OCCURRED TO AN ITEM(S) IN YOUR SHIPMENT, PLEASE CONTACT US. FOR PROMPT RESOLUTION, PLEASE RETAIN THE ORIGINAL SHIPPING CARTON, PACKING MATERIALS, AND DAMAGED ITEMS FOR INSPECTION BY THE CARRIER.